PG11 Terms & Conditions – Platform Usage Terms for Malaysia

These Terms & Conditions ("Agreement") constitute a legally binding agreement between you ("Member", "User", or "You") and pg11 ("we", "the platform", or "pg11"), which operates the website and services accessible at pg11.life. This document governs your entire use of the pg11 platform, including but not limited to account registration, depositing and withdrawing funds, participation in Live Casino games and Sports Betting, claiming bonuses and promotions, and all other interactions with pg11's systems and team.

PG11 is an online Sports Betting and casino platform offering a wide range of entertainment services to Malaysian players. Our services include football betting (covering the Malaysia Super League and international leagues), badminton, e-sports, slots jackpots, roulette, live dealer poker, and live match betting. All services are subject to the terms set out in this document, as well as any additional rules that may apply to specific game categories.

We encourage all members to read this document thoroughly. Should you have any questions about any part of these terms, please contact the PG11 support team via the in-platform live chat or by email at support@pg11.life before continuing to use the platform.

To register and use pg11's services, you must meet all of the following eligibility requirements at the time of registration and throughout the period your account remains active:

• Age limit: You must be at least 18 years of age. Under no circumstances does PG11 permit individuals under the age of 18 to register or use the platform. Age verification will be carried out during the mandatory identity verification process before your first withdrawal is processed.
• Location: pg11's services are offered to players residing in Malaysia. You are responsible for ensuring that your use of these services is lawful in the jurisdiction where you are located.
• Legal capacity: You must have full legal capacity to enter into a legally binding agreement. Individuals who have been declared bankrupt or are subject to a legal guardianship order are not eligible to use the PG11 platform.
• One account only: Each individual is permitted to hold only one PG11 account. Holding more than one account constitutes fraud and will result in the termination of all associated accounts and the forfeiture of all balances and winnings.

Registration at pg11 takes under 2 minutes and requires a valid Malaysian phone number. During registration, you are required to provide truthful, accurate, and current information. pg11 is not responsible for any loss or issues arising from the submission of inaccurate or misleading information.

Upon successful registration, you are fully responsible for:

• Keep your password and account login details confidential at all times.
• Never share your login credentials with anyone, including family members.
• Notify PG11 immediately if you suspect any unauthorized access to your account.
• Ensuring your personal information is kept up to date and accurate at all times.

Full identity verification, including a copy of your identification document, is mandatory before any first withdrawal is processed. This is part of the anti-money laundering (AML) and Know Your Customer (KYC) policies that PG11 fully complies with.

Pg11 supports the following deposit and withdrawal methods, all of which are legitimate local Malaysian payment channels:

• Touch 'n Go eWallet — deposits and withdrawals processed within minutes
• DuitNow — real-time transfers to a phone number or bank account number
• GrabPay — via the GrabPay wallet linked to your Grab account
• Boost — Boost, the popular digital wallet among Malaysian users
• ShopeePay — the e-wallet within the Shopee ecosystem
• FPX (Online Banking) — via Maybank2u, CIMB Clicks, and other major Malaysian banks

Deposit Terms: The minimum deposit amount is RM10 per transaction. Once payment is confirmed, funds are automatically credited to your pg11 account — typically within minutes. pg11 does not charge any processing fees on deposits.

Withdrawal Requirements: The minimum withdrawal amount is RM30. All valid withdrawal requests are processed within 3 to 5 minutes of approval. Withdrawals may only be made to the same payment method used for the deposit (original source policy), or to a verified account in the same member's name. pg11 reserves the right to request additional documentation for withdrawals exceeding certain thresholds as part of its KYC and AML procedures.

PG11 offers a variety of bonuses and promotions from time to time to add value for our members. The following general terms apply to all bonuses and promotions at PG11, unless otherwise stated in the specific terms of the promotion:

• New Member Bonus: A welcome bonus of up to RM 388 is available to new members making their first deposit. This bonus is subject to the rollover requirements stated at the time of claim. The new member bonus may only be claimed once per individual.
• Rollover Requirement: All bonuses received must meet the specified rollover requirements before any winnings derived from bonus funds can be withdrawn. Rollover is calculated based on the total amount wagered using bonus funds, not on the net win or loss amount.
• Validity Period: All bonuses have a set validity period. Any bonus not used within its validity period will expire and cannot be reclaimed. The validity period for each bonus is stated in that promotion's specific terms.
• Weekly Cashback: A 5% cashback on net weekly losses for weekend football bets is credited every Monday. Maximum cashback limits and eligibility requirements are stated in the cashback promotion terms.
• Bonus Abuse: PG11 reserves the right to decline, void, or reclaim any bonus where there are signs of abuse, fraud, or any attempt to manipulate the bonus system unfairly. This includes, but is not limited to, placing hedge bets using bonus funds.

PG11 reserves the right to modify, suspend, or terminate any promotion at any time. Such changes will not affect bonus claims that have already been processed prior to the date of the change.

By using PG11's betting and gaming services, you acknowledge and agree to the following:

• All bets that have been confirmed and accepted by the PG11 system are final and cannot be cancelled or amended once confirmation has been given.
• The outcome of all casino games is determined by a certified RNG system. pg11 has no control over the results of individual games, and every game is independent and random.
• PG11 reserves the right to reject or void any bets suspected of being connected to fraudulent activity, technical errors, or market manipulation.
• In the event of obvious odds errors or technical faults within the system, PG11 reserves the right to void the affected bets and refund the wager amounts to members.
• Minimum and maximum bet limits apply to each game and betting market. These limits may vary depending on game type, member category, and current market conditions.

Sports Betting at PG11 covers football (including the Malaysia Super League, EPL, La Liga, UEFA Champions League, and over 80 other leagues), badminton, e-sports, and a wide range of other sports. The following specific rules apply to the Sports Betting section:

• Match Postponement: If a match is postponed before it begins, all pre-match bets will be voided and stakes fully refunded. If a match is postponed after it has started and is not resumed within 12 hours, any unresolved live bets will also be voided.
• Live Betting (In-Play): Live betting odds change dynamically in line with match developments. Confirmed bets will be processed at the odds displayed at the time of confirmation. PG11 is not responsible for any odds changes that occur after a bet has been confirmed.
• Malaysia Super League Matches: For matches played in the Malaysia Super League, FA Cup Malaysia, and Malaysia Cup, the official results announced by the Football Association of Malaysia (FAM) are final for bet settlement purposes.
• Postponed Match: If a match's kick-off time is rescheduled by more than 24 hours from the original scheduled time, all pre-match bets will be voided and wager amounts refunded.
• Parlay & Multiples: In a parlay ticket, if any selection is voided or deemed invalid, that selection is typically removed from the ticket and the parlay odds adjusted accordingly. Specific parlay conditions are outlined in the betting rules section of the pg11 platform.

All PG11 members are expected to conduct themselves in a responsible, respectful, and ethical manner in all interactions with the platform and our team. The following are strictly prohibited when using the PG11 platform:

• Using any software, scripts, bots, or automated tools to interact with the platform in an unfair or unauthorized manner.
• Exploiting any bugs, technical errors, or vulnerabilities in the PG11 system for unauthorized gain. Any such discoveries must be reported to the PG11 team immediately.
• Colluding with other members to manipulate game outcomes or betting results in an unfair manner.
• Engaging in money laundering activities or assisting any other party in doing so through the PG11 platform.
• Using abusive, threatening, or harassing language when interacting with the pg11 support team.
• Making false or misleading claims about pg11 to third parties.

Any breach of the above prohibitions may result in temporary suspension or permanent termination of your account without prior notice, and PG11 reserves the right to pursue appropriate legal action where necessary.

A PG11 account may be terminated in two ways:

Termination at Member's Request: You may request account closure at any time by contacting the PG11 support team. Prior to closure, all pending transactions must be settled and any eligible balance withdrawn. Account closure requests are typically processed within 5 business days.

Termination by pg11: PG11 reserves the right to suspend or terminate any member's account without prior notice if there is evidence or reasonable suspicion of:

• Violation of any of these Terms & Conditions.
• Fraudulent activity, money laundering, or any other financial crime.
• Holding more than one account.
• Providing false information during registration or identity verification.
• Abuse of the bonus or promotions system.

In the event of termination due to a terms violation, PG11 reserves the right to withhold the account balance while an investigation is conducted. If the investigation determines that a serious breach has occurred, the relevant balance may not be returned to the member.

To the extent permitted by applicable law, PG11 is not liable for any indirect, consequential, special, or punitive losses incurred by members in the course of using the platform, including but not limited to:

• Financial losses arising from betting or gaming outcomes.
• Service disruptions caused by technical issues, system maintenance, or circumstances beyond pg11's control.
• Unauthorised access to a member's account resulting from the member's own negligence in safeguarding their login credentials.
• Changes to odds or betting markets that occur before a bet is placed.

PG11's total liability to any member under any circumstances shall not exceed the total amount deposited by that member into their PG11 account in the 30 days preceding the claim.

The collection, use, storage, and protection of PG11 members' personal information is governed by Privacy Policy us, forming part of this agreement. By accepting these Terms & Conditions, you also fully accept PG11's Privacy Policy.

In summary, PG11 is committed to:

• Protecting all member personal information with 256-bit SSL encryption.
• Not selling, renting, or sharing members' personal information with third parties without the member's written consent, except where required by law.
• Using member information only for the purposes stated in the Privacy Policy — namely account administration, payment processing, service communications, and legal compliance.
• Grants members the right to access, correct, or delete their personal information in accordance with applicable data protection laws.

Please read Privacy Policy in full to better understand pg11's privacy practices.

These Terms & Conditions are interpreted and governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions or the use of the pg11 platform will be resolved through the following process:

• Internal Resolution: As a first step, you are required to contact the pg11 support team to resolve any dispute internally. We are committed to addressing every query and complaint fairly and within a reasonable timeframe.
• Response Time: PG11 will respond to any formal complaint within 5 business days of receipt. More complex cases may require additional time, and you will be kept informed of the progress of the investigation.
• Platform Final Decision: On all matters relating to the interpretation of game rules, bet settlement, and account decisions, PG11's decision is final, subject to the appeals procedure set out herein.

These Terms & Conditions are written in Bahasa Melayu. Should any translation or version in another language exist, the Bahasa Melayu version shall prevail in the event of any dispute regarding interpretation.