🔒 Privacy Policy

PG11 Privacy Policy – Member Data Protection for Malaysia

At pg11, your personal information is more than just data — it is a trust. Find out exactly how we collect, use, and safeguard every detail you entrust to us.

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Pg11's Six Core Privacy Commitments

These are the principles that shape how PG11 handles the personal information of every member in Malaysia.

Highest-Level Data Encryption

Every bit of data transmitted between your device and PG11's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading financial institutions such as Maybank and CIMB. This means that even if the data were intercepted, it could not be read or used in any way.

No Sale of Data to Third Parties

PG11 has never sold, rented, or traded member personal information to any third party for marketing or commercial purposes. This is not merely a written policy — it is a practice actively enforced across every aspect of our operations. Your data belongs to you; we are only its temporary custodians.

Purpose-Specific Data Collection

PG11 only collects information that is genuinely necessary to operate the services you use. No data is collected "just in case." Every category of information we gather has a specific, clearly stated purpose within this Privacy Policy — and we do not use that data beyond what has been stated.

Compliance with Malaysian Data Protection Law

Pg11's privacy practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This gives you enforceable legal rights over the handling of your personal information — including the right to access your data, correct inaccuracies, and in certain circumstances, request its deletion.

Strict Data Access Controls

Within pg11, only staff who require access to specific data in order to perform their duties are granted that access. Our role-based access control system ensures no staff member can view more than what their role requires. All access to sensitive member data is logged and monitored.

Timely Breach Notification

While pg11 invests heavily in security, we acknowledge that no system can be guaranteed 100% impenetrable. Should a data breach occur that may affect you, we are committed to notifying you promptly — within the timeframe required by law — and explaining the steps taken to address the situation.

Contents
Updated: 1 January 2026  |  Effective immediately

Quick Summary: PG11 collects the information needed to operate your account, process payments, and comply with the law. We do not sell your data. We protect it with 256-bit SSL encryption. You have the right to access, correct, or request deletion of your data. For enquiries, contact support@pg11.life.

1. Introduction

This Privacy Policy explains how PG11 — which operates the Sports Betting and online casino platform at pg11.life — collects, uses, stores, and protects your personal information. This document forms part of your agreement with PG11 and should be read together with the Terms & Conditions us.

Pg11 takes member privacy very seriously. We operate on the principle that the trust of Malaysian players is our most valuable asset — and that trust can only be maintained through privacy practices that are transparent, responsible, and consistent. This policy is designed to give you a clear and complete understanding of what happens to your information once it is in our care.

The pg11 platform covers football betting (Malaysia Super League, EPL, and over 80 global leagues), badminton, e-sports, slot jackpots, roulette, live dealer poker, and in-play match betting. All of these services involve the collection of personal information to varying degrees, and this Privacy Policy applies comprehensively to all of them.

By registering a pg11 account, using any of our services, or simply browsing our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue your use of the pg11 platform.

2. Information We Collect

Pg11 collects two main categories of information: details you provide to us directly, and information gathered automatically as you use the platform.

Information you provide directly:

  • Registration information: Malaysian phone number, password (stored as an unreadable hash), and date of birth for age verification.
  • Identity verification information (KYC): Full name, IC or passport number, residential address in Malaysia, and a copy of your identity document are required before your first withdrawal. This is a mandatory legal requirement under anti-money laundering (AML) regulations.
  • Financial information: The payment account details you use for deposits and withdrawals — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks. PG11 does not directly store credit or debit card numbers.
  • Communications: Records of conversations with the pg11 customer support team, including live chat and emails sent to support@pg11.life.

Automatically collected information:

  • Usage data: Platform activity records including logins, games played, bets placed, and page navigation.
  • Technical data: IP address, browser type, device operating system, screen resolution, and other device information that helps us optimise your experience.
  • Cookie data: Session information and user preferences stored via cookies. Please refer to Section 5 for further details.
Data Category Example Information Requirement
Identity Name, IC/passport number, date of birth Mandatory KYC
Contact Phone number, email address Registration & communications
Financial Payment accounts, transaction records Deposit/withdrawal processing
Usage Gaming records, bets placed, login logs Security & AML compliance
Technical IP, device, browser Account security

3. How We Use Your Data

Pg11 uses the personal information collected solely for the following purposes. We do not use your data beyond what is stated here without your prior consent:

  • Account management and services: To create and manage your PG11 account, process deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX, and ensure all your games and bets are processed correctly.
  • Identity verification (KYC/AML): To comply with the requirements of Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), which requires financial platforms to verify user identity before processing transactions above a certain threshold.
  • Platform security: To detect and prevent fraud, hacking, multi-account usage, and bonus abuse. This includes analysing patterns of suspicious activity and verifying that each account is only being used by its rightful owner.
  • Service communications: To send you important account notifications — including deposit and withdrawal confirmations, security alerts, updates to our terms and conditions, and relevant promotional information (you may unsubscribe from promotional emails at any time).
  • Platform improvements: To understand how members use pg11 and to make better decisions about product improvements, the platform interface, and new services that may be relevant to Malaysian users.
  • Legal compliance: To fulfil the legal obligations applicable to pg11's operations, including retaining transaction records for the periods prescribed by Malaysian law.

Legal Basis: pg11's use of your data is based on contract fulfilment (to operate the services you request), legal obligation (AML/KYC compliance), and pg11's legitimate interests (platform security and fraud prevention) — in line with the provisions of Malaysia's Personal Data Protection Act 2010.

4. Information Sharing

Pg11 does not sell, rent, or trade members' personal information to any third party. However, in the course of day-to-day operations, there are situations where we need to share certain data with selected parties:

  • Licensed payment processors: To process your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, we are required to share the necessary transaction details with the respective payment processors. All payment processors we work with are licensed entities regulated by Bank Negara Malaysia and are held to strict data security standards.
  • Technical service providers: Companies that assist us in operating the platform's technical infrastructure, such as cloud computing and cybersecurity services. All such providers are bound by strict confidentiality agreements and may only use the data for the specific purposes designated.
  • Regulatory bodies and law enforcement authorities: Where required by Malaysian law or a valid court order, pg11 will disclose the necessary information to the relevant authorities. This includes investigations related to financial crime or money laundering.
  • Gaming service providers: Casino game software providers offering jackpot slots, roulette, live dealer poker, and other games within the PG11 platform may process limited technical data necessary to operate those games. Such data is strictly limited to what is required for game functionality only.

Important: pg11 does not share members' phone numbers, email addresses, or contact information with advertisers or third-party marketing companies under any circumstances. If you receive a communication from a party claiming to represent pg11 that was not sent through our official channels (email from the domain pg11.life), please report it to our support team immediately.

5. Cookies & Tracking Technologies

Pg11 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:

  • Essential cookies (required): Required for core platform functions such as maintaining your login session and securing transactions. Without these cookies, the platform will not work properly. They cannot be disabled.
  • Performance cookies: Collects information on how our website pages are used — for example, which pages are visited most frequently and any error messages encountered. This information is used to improve PG11's platform performance and is not used to personally identify you.
  • Functionality cookies: Storing your preferences such as language, display settings, and other options that allow the platform to remember your choices across sessions. This makes your experience smoother and more personalised.
  • Security cookies: Used to detect and prevent fraudulent activity, bot usage, and account intrusion attempts. These cookies are an essential part of pg11's security system and cannot be disabled.

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the pg11 platform. Continued use of our platform after receiving a cookie notice is considered your consent to the use of cookies as described above.

6. Data Security

Pg11 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The following are some of the key security measures we have in place:

  • 256-bit SSL encryption: All data transmitted between your device and pg11's servers is encrypted using the latest TLS/SSL standards, protecting your information from interception during transit.
  • Data-at-rest encryption: Sensitive information stored in pg11's database — including passwords (in one-way hash form that cannot be decrypted) and payment details — is encrypted using modern encryption algorithms.
  • Role-based access controls: Only staff who require access to specific data in order to carry out their duties are granted that access. All access to sensitive data is logged and monitored for security audit purposes.
  • 24/7 security monitoring: pg11's systems are monitored around the clock to detect suspicious activity, intrusion attempts, or anomalies that may indicate a security threat. Our security team responds immediately to any alerts.
  • Regular penetration testing: PG11 conducts regular security audits and penetration testing carried out by independent security specialists to identify and address any system vulnerabilities before they can be exploited.
  • Two-factor authentication (2FA): All pg11 staff accounts with access to data management systems are protected by 2FA. We also encourage members to enable 2FA on their accounts as an added layer of protection.

Shared responsibility: Your account security also depends on your own actions. pg11 recommends using a strong, unique password for your pg11 account, never sharing your login credentials with anyone, always logging out after using a shared or public device, and reporting any suspicious activity to our support team immediately.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles adopted by pg11, you have the following rights regarding your personal information. To exercise any of these rights, please contact us by email at support@pg11.life.

Right of Access

You have the right to request a copy of the personal information we hold about you. PG11 will process all data access requests within 21 business days.

Right to Rectification

If you find that any information we hold about you is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact our support team.

Right to Erasure

Under certain circumstances, you may request the deletion of your data. Such requests are subject to the record retention obligations prescribed by Malaysia's AML laws.

Right to Object

You have the right to object to the use of your data for direct marketing purposes at any time. Submit your opt-out request to support@pg11.life.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service provider where this is technically feasible.

Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data — for example, while the accuracy of your data is being reviewed at your request.

8. Data Retention & Deletion

PG11 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — whichever is longer. The following are our general data retention guidelines:

  • Active account data: Retained for as long as your account remains active. You may request account closure at any time through the pg11 support team.
  • Financial transaction records: Retained for a minimum of 7 years from the transaction date, in compliance with the Companies Act, Malaysian tax laws, and AML requirements mandating the retention of financial records for prescribed periods.
  • KYC and identity verification records: Retained for a minimum of 5 years after the business relationship with the member ends, in accordance with Malaysia's AMLA requirements.
  • Customer support communication logs: Retained for 2 years for quality assurance purposes and as a reference in the event of any dispute relating to that interaction.
  • Security activity logs: Retained for 1 year to facilitate security incident investigations if required.

Once the prescribed retention period has expired and there is no legal requirement preventing deletion, pg11 will delete or anonymise your personal information in a secure and irreversible manner. Anonymised data can no longer be linked back to any specific individual.

9. Children's Privacy

Pg11 is an online betting and casino platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

As part of the mandatory KYC procedure before your first withdrawal is processed, PG11 verifies the age of all members. If we determine that information has been collected from someone under the age of 18, the account in question will be terminated immediately and all associated personal information will be deleted from our systems as promptly as permitted by applicable law.

To parents and guardians: If you believe your child under the age of 18 has registered or attempted to use the pg11 platform, please contact us immediately at support@pg11.life. We will take prompt action to close the account and ensure the situation is handled appropriately.

10. Changes to This Privacy Policy

Pg11 may update this Privacy Policy from time to time to reflect changes in our privacy practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Notifying registered members via email or in-platform notification at least 7 days before changes take effect — for material changes that affect your rights.
  • A clear notice regarding privacy policy updates will be displayed on the pg11 homepage for a minimum of 30 days after any changes take effect.

Your continued use of the PG11 platform after a Privacy Policy update takes effect constitutes your acceptance of the latest version of that policy. We therefore encourage you to review this page periodically and stay informed of the current terms governing your privacy at PG11.

Current version: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. A version history of PG11's Privacy Policy may be requested by emailing support@pg11.life.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how PG11 handles your personal information, please reach out to our team through the following channels:

  • Privacy email: support@pg11.life (please include "Privacy Enquiry" in the email subject line for faster processing)
  • Live chat: Available 24/7 via the pg11 platform with an average response time of under 3 minutes

Pg11 is committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests (access, correction, deletion), processing takes up to 21 business days from the date a complete request is received.

Our team is fluent in Bahasa Malaysia and understands the needs and context of Malaysian users. There is no need to worry about communication barriers — we are here to help you understand and manage your privacy at pg11.

FAQ – pg11 Privacy Policy

Answers to the most frequently asked questions about how pg11 handles your personal information.

Yes, this is an absolute commitment from pg11. We do not sell, rent, or trade members' personal information to any third party for commercial or marketing purposes under any circumstances. Your data is only shared with licensed payment processors (to process your deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX), technical service providers bound by confidentiality agreements, and legal authorities when required by Malaysian law. No third-party advertising or marketing companies receive your data from pg11.

To request a copy of your personal information (data access right), send an email to support@pg11.life with the subject line "Data Access Request" and include your PG11 account number or registered phone number for identity verification. PG11 will process your request within 21 business days. You will receive your data in a readable format. Please note that we may request additional proof of identity before disclosing sensitive information to safeguard your data.

When you close your PG11 account, we will deactivate your active profile information within a reasonable timeframe. However, financial transaction records and KYC information must be retained for the periods prescribed by Malaysian law — transaction records for 7 years and KYC records for 5 years after the business relationship ends. This is a legal requirement under the Companies Act and AMLA that cannot be waived even upon member request. After those periods, your data will be permanently and securely deleted.

Yes, you can opt out of pg11 promotional emails at any time. There are two easy ways to do so: click the "Unsubscribe" link found at the bottom of any promotional email you receive, or send an email to support@pg11.life stating your account number and your request to stop receiving marketing communications. Requests will be processed within 5 business days. Please note that unsubscribing from promotional emails does not prevent us from sending important account-related emails such as deposit confirmations, security notifications, and terms updates — these are essential communications you need to receive.

In the event of a security incident affecting members' personal data, pg11 has established incident response procedures in place. We will take immediate action to contain the incident and assess its scope and impact. We will notify Malaysia's Personal Data Protection Department within the timeframe required by law. For incidents posing a high risk to members' rights and freedoms, we will notify affected members directly via email or in-platform notification without delay — explaining what occurred, what data may have been affected, the steps we are taking to address it, and what you can do to protect yourself.

Your Data Is Safe. Your Fun Is Guaranteed. Register at pg11!

Join over 500,000 members in Malaysia enjoying Sports Betting and online casino with PG11, where privacy and security come first.

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This platform is intended for players aged 18 and above. Please play responsibly.

Privacy Is Not Just a Legal Matter — It Is a Matter of Trust

We understand that in today's digital world, many platforms request personal information without clearly explaining what they do with it. At pg11, we've chosen to do the opposite — this Privacy Policy is written in plain language, uses real-world examples, and explains every aspect in a way that any Malaysian can understand, regardless of their legal background.

When you deposit funds via Touch 'n Go or DuitNow, place a bet on a Malaysia Super League or EPL match, spin the jackpot slots, or take a seat at a live dealer Poker table — in each of those moments, you are entrusting something to us. Not just money, but your personal information. And pg11 does not take that trust lightly.

If anything is still unclear, or if you'd like to know more about how we handle your data in specific situations, don't hesitate to reach out. pg11's Malay-speaking support team is available 24 hours a day, 7 days a week — and privacy enquiries are among the matters we take most seriously.

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